Frequently asked questions

Here we answer the most frequently asked questions about our products, orders, and our company.
Do you have a question that isn’t answered here? Feel free to contact us — we’re happy to help!

Are the perfume balms truly vegan and cruelty-free?How long does shipping take?

Yes, all of our perfume balms are 100% vegan, and we never test our products on animals. We use only ingredients that are kind to both you and the environment.

What is the delivery time for my order?

Orders placed before 5:00 PM are shipped the same day. Delivery time depends on the destination, but you’ll usually receive your order within 2–5 business days.

Do you ship internationally?

"We're delighted to serve customers worldwide! Our international shipping options ensure your desired items reach you, wherever you are."

What payment methods do you accept?

"We offer a variety of convenient payment options, including credit cards, debit cards, and mobile wallets. Choose the method that works best for you and enjoy a seamless shopping experience."

Can I return my order?

Yes, you can return your order within 30 days of receiving it, as long as the product is unopened and in its original condition. Please contact us for more information about the return process.

How long does a refill last?

A refill typically lasts 2–4 months, depending on how frequently you use it.

How long does the scent last after application?

The scent typically lasts around 8 hours. As the day goes on, you can reapply it as often as you like for a fresh, long-lasting fragrance.

Can I refill my perfume case ?

Ja, we bieden navullingen aan voor al onze parfum balsems. Dit maakt het mogelijk om je geur opnieuw te gebruiken zonder een nieuwe verpakking te kopen, wat bijdraagt aan een duurzamere levensstijl.