Terms & Conditions
Overview
Welcome to Hunchoo. By accessing, using, or purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully. If you do not agree with any part of these Terms, you should not use our website or services.
This website is operated by Hunchoo ("this Website"). Throughout the site, the terms “we,” “us,” and “our” refer to Hunchoo. “You” and “your” refer to the customer, user, or any individual accessing this Website. We offer access to this Website, its information, tools, and services conditioned upon your acceptance of these Terms and Conditions.
By using our Website and/or making a purchase, you engage with our “Service” and agree to comply with these Terms and Conditions, along with any additional terms, policies, or documents referenced herein or linked. These Terms apply to all users of the Website, including visitors, customers, vendors, and contributors, whether engaging through our website, emails, mobile devices, customer service, social media, or other digital or physical platforms.
1. Company Information
Hunchoo is a lifestyle brand offering high-quality, compact, and refillable solid perfume balms designed for travel and everyday use.
Registered Address: De Hanze 71A, 6041HZ Herten, The Netherlands
Email: info@hunchoo.com
2. Product Information and Usage
2.1 Product Description
Hunchoo perfume balms are crafted with natural ingredients and contain no added alcohol. They are packaged in a durable, reusable metal case. Each scent pod offers a delightful fragrance and is designed as a compact alternative to traditional perfume bottles.
2.2 Allergies and Skin Sensitivity
Customers are advised to review ingredient labels to avoid potential allergens. Hunchoo is not liable for any allergic reactions or skin sensitivities resulting from product usage.
2.3 Product Variability
Due to the use of natural ingredients, slight variations in fragrance strength or appearance may occur between batches. These do not affect product quality or performance.
2.4 Proper Usage
Hunchoo perfume balms are intended for external use only. Do not apply directly to open wounds, irritated skin, or mucous membranes. If contact with eyes occurs, rinse thoroughly with water.
2.5 Storage Instructions
To preserve product quality, store Hunchoo balms in a cool, dry place away from direct sunlight and extreme temperatures.
2.6 Patch Testing
Before full use, customers are encouraged to perform a patch test by applying a small amount on a discreet area of skin to check for any adverse reaction.
2.7 Expiration and Freshness
Although Hunchoo balms use durable ingredients, we recommend using them within 12 months of opening for optimal performance. The production date is indicated on the packaging. Use beyond 12 months is at the customer’s own risk.
2.8 Heat and Temperature Warnings
Avoid exposing the balm to temperatures above 25°C (77°F), as this may affect consistency. If melting occurs, let the balm cool and solidify naturally before use.
2.9 Sharing Disclaimer
For hygiene reasons, Hunchoo perfume balms are intended for individual use only. Sharing may compromise product hygiene and quality.
3. Ordering and Payment
3.1 Order Process
By placing an order, you confirm that you are authorized to use the provided payment method. Once an order is placed, you will receive a confirmation email.
3.2 Pricing and Availability
Prices and availability are subject to change without notice. Prices include applicable EU taxes but exclude shipping fees. For orders outside the EU, the customer is responsible for any import duties, taxes, or customs fees. Hunchoo is not responsible for additional charges during customs processing.
3.3 Payment Methods
Hunchoo accepts major credit cards, PayPal, and iDeal. By submitting payment information, you authorize Hunchoo to charge the total order amount.
3.4 Order Cancellations and Modifications
Orders cannot be modified after processing. If you wish to cancel, contact us immediately. Cancellation may not be possible if the order is already processed or shipped.
3.5 Shipping and Delivery
Hunchoo offers various shipping options shown at checkout. Estimated delivery times are guidelines and may vary due to factors outside our control. Hunchoo is not responsible for delays caused by carriers.
3.6 Pre-Orders
Full payment is required for pre-orders. Delivery estimates are subject to change, and updates will be sent via email.
3.7 Fraud Prevention
Hunchoo reserves the right to cancel any order flagged for fraud. Customers may be asked to provide verification for high-value or suspicious transactions.
3.8 Payment Security
All payments are processed through secure gateways. Hunchoo does not store customer payment information.
3.9 Failed Payments
Orders will not be processed if payment fails. Customers should verify details or contact their payment provider if needed.
4. Shipping, Delivery, and Risk of Loss
4.1 Shipping Destinations and Rates
Hunchoo ships worldwide through select carriers. Shipping costs are calculated at checkout and depend on the destination.
4.2 Delivery Timeline
Orders are generally dispatched within 2 business days. Delivery times range from 1 to 14 business days depending on location.
4.3 Customs, Duties, and Taxes
For international orders outside the EU, customs duties and taxes may apply. Customers are responsible for these costs. If a customer refuses customs fees and the package is returned, a shipping and handling fee will be deducted from the refund.
4.4 Risk of Loss
All items are shipped under a shipment contract. Risk of loss passes to the customer once Hunchoo delivers the package to the shipping carrier.
4.5 Delivery Issues and Delays
Hunchoo is not responsible for delays caused by carriers such as DHL, FedEx, or local postal services, but we will assist in resolving any issues.
4.6 Unsuccessful Deliveries
If delivery fails due to an incorrect address or failure to receive the package, the customer may be responsible for reshipping costs and any return-to-sender fees.
4.7 Package Tracking
Once shipped, customers receive tracking information by email. Hunchoo encourages customers to monitor shipments to avoid missed deliveries.
4.8 Damage During Shipping
If a product arrives damaged, report it within 48 hours of delivery. Provide photo proof and your order number to help us resolve the issue quickly.
4.9 Shipping Promotions
Hunchoo may occasionally offer free or discounted shipping. These promotions are subject to terms, including minimum order thresholds or region-specific availability.
4.10 Force Majeure
Hunchoo is not liable for shipping delays caused by events beyond our control, including but not limited to natural disasters, strikes, customs delays, or governmental restrictions.
5. Returns, Refunds, and Exchanges
5.1 Return Policy
We accept returns on products, used or unused, within 30 days of delivery. If you are not satisfied with your purchase, please contact us to initiate a return. Products must be returned in their original packaging. If returning your entire order, all items must be included — including gifts, samples, and promotional materials. Return shipping costs may apply unless the product was damaged or defective.
5.2 Refunds
Refunds will be issued to the original payment method once we receive and inspect the return. Refunds are processed within 14 business days. The reusable case must be returned free of significant scratches, dents, or damage to qualify.
5.3 Exchanges
If you'd like to exchange a fragrance or received the wrong item, please contact customer service within 30 days of delivery. Return shipping may apply unless the issue was due to our error.
5.4 Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 48 hours of delivery with proof of the damage (e.g., photos) and your order number. Hunchoo will work with you to resolve the issue promptly.
5.5 Return Shipping Process
Customers must securely package items to prevent damage during return shipping. Using a trackable shipping method is not required but strongly recommended to ensure safe and timely delivery. Hunchoo is not responsible for returns lost in transit.
5.6 Gift Returns
If you received a Hunchoo product as a gift and would like to return or exchange it, please contact our customer service team. Refunds for gifts may be issued as store credit or to the original purchaser.
5.7 Refund Exceptions
Shipping costs, including those for returns, are non-refundable unless the return is due to a Hunchoo error, such as a defective or incorrect item.
5.8 Extended Return Period for Promotions
Purchases made during promotional periods (e.g., holiday sales) may be eligible for extended return windows. Details will be outlined in the promotion terms.
5.9 Disputes
In the case of a dispute related to a return, refund, or exchange, Hunchoo reserves the right to make the final determination based on available evidence.
6. Limited Warranty and Liability
6.1 Limited Warranty
Hunchoo warrants that the metal case is free from defects in materials and workmanship under normal use for five (5) years from the date of purchase. This warranty covers the case only and excludes damage from misuse or accidents.
6.2 Disclaimer of Warranties
All Hunchoo products and services are provided “as is” without warranties of any kind, express or implied, including merchantability and fitness for a particular purpose.
6.3 Limitation of Liability
Hunchoo shall not be liable for indirect, incidental, punitive, or consequential damages arising from use of the website or products.
6.4 Exclusions from Warranty
The warranty does not cover damage due to misuse, neglect, unauthorized modifications, improper storage, or external conditions such as accidents or extreme temperatures.
6.5 Warranty Claims
To make a warranty claim, customers must provide proof of purchase and detailed evidence (e.g., photos or videos). Claims must be submitted within the warranty period.
6.6 Remedies for Warranty Claims
If a defect is confirmed, Hunchoo may choose to repair, replace, or refund the item. This is the sole remedy under this warranty.
6.7 Jurisdiction and Governing Law
The warranty is governed by Dutch law, and disputes will be resolved in the courts of The Netherlands.
6.8 Product Safety and Liability
Hunchoo is not liable for injuries or adverse effects caused by misuse, allergic reactions, or other factors outside our control. Customers are responsible for proper use and storage.
6.9 Limitation of Duration
Implied warranties, if any, are limited to the duration of the five-year express warranty.
7. Intellectual Property and Copyright
7.1 Ownership of Content
All content on the Hunchoo website (images, designs, text, etc.) is the exclusive property of Hunchoo and protected by intellectual property laws.
7.2 Restrictions
You may not copy, modify, distribute, or reuse any website content without written permission from Hunchoo.
7.3 Commercial Use Prohibition
Hunchoo products are for personal use only. Commercial resale or redistribution is prohibited without express consent.
7.4 Trademarks
All trademarks, logos, and service marks on the site are owned by Hunchoo. Unauthorized use is strictly prohibited.
7.5 License to Use Website
You are granted a limited, non-exclusive license to use this website for personal purposes. No ownership is transferred.
7.6 User-Generated Content
By submitting reviews, testimonials, or social media content, you grant Hunchoo a royalty-free, perpetual license to use and display that content.
7.7 Intellectual Property Violations
If you believe your IP rights have been infringed, contact Hunchoo with full details of the violation.
7.8 Copyright Infringement Policy
Hunchoo respects intellectual property rights and may terminate access for repeat infringers.
7.9 Third-Party Content
Third-party links or content remain the property of their respective owners. Use is governed by their terms.
7.10 Use of Product Images and Branding
Hunchoo images and branding may not be used commercially without written permission.
7.11 Intellectual Property Updates
Hunchoo may update branding, product designs, or content without prior notice.
7.12 Enforcement of Rights
Unauthorized use of Hunchoo’s intellectual property may result in legal action.
7.13 Educational or Non-Profit Use
Requests to use Hunchoo content for educational/non-profit purposes must be submitted in writing.
7.14 Website Errors
Hunchoo is not liable for unintentional website errors, such as incorrect prices or descriptions.
8. Privacy and Data Protection
8.1 Collection of Personal Data
We collect and process personal data as described in Hunchoo’s Privacy Policy. By using our services, you agree to these practices.
8.2 Data Security
Hunchoo uses industry-standard security measures to protect your data, though we cannot guarantee absolute security.
8.3 Third-Party Links and Services
Our website may link to external sites. Hunchoo is not responsible for their privacy practices.
8.4 Use of Cookies
Hunchoo uses cookies to enhance your experience. By continuing to browse, you agree to their use as detailed in our Privacy Policy.
8.5 Sharing of Personal Data
We do not sell your data. It may be shared with service providers to fulfill orders and improve our services.
8.6 Data Retention
Your data is retained only as long as necessary to fulfill its original purpose or meet legal obligations.
8.7 User Rights
You have the right to access, modify, or delete your personal data. Contact us to exercise these rights.
8.8 International Data Transfers
Data transferred outside the EEA is safeguarded with appropriate legal mechanisms, such as Standard Contractual Clauses.
8.9 Data Breach Notifications
If a data breach poses a high risk, Hunchoo will notify affected individuals and regulators as required.
8.10 Consent for Marketing
By providing contact information, you consent to receive marketing communications. You may unsubscribe at any time.
8.11 Changes to Privacy Policy
We may update our Privacy Policy. Significant changes will be communicated via email or website notice.
9. Promotions, Discounts, and Loyalty Programs
9.1 Promotions
Promotions are subject to specific terms and cannot be combined unless stated otherwise.
9.2 Discounts
Discount codes may expire and are not redeemable for cash. Hunchoo reserves the right to cancel codes.
9.3 Loyalty Programs
Loyalty programs may be offered and are governed by separate terms.
9.4 Eligibility for Promotions
Only eligible customers may redeem promotions. Hunchoo reserves the right to exclude non-qualifying orders.
9.5 Limited Availability
Promotions are subject to availability and regional limits.
9.6 Misuse of Promotions
Hunchoo may suspend or revoke promotions if misuse is suspected (e.g., fake accounts).
9.7 Refunds on Discounted Products
Refunds on discounted products reflect the amount paid, not full retail value.
9.8 Expiration of Rewards
Loyalty points may expire. Terms of expiration will be stated in the program.
9.9 Transferability of Rewards
Rewards are non-transferable and must be used by the account holder.
9.10 Program Changes or Termination
Hunchoo may change or cancel loyalty programs or promotions at any time. Existing points or discounts will remain valid until stated expiration.
10. Governing Law and Dispute Resolution
10.1 Applicable Law
These Terms and Conditions are governed by the laws of The Netherlands.
10.2 Dispute Resolution
In the event of a dispute, we will seek an amicable resolution. If unresolved, the matter shall be handled by the courts of The Netherlands.
10.3 Mediation Option
Before initiating legal proceedings, both parties may agree to pursue mediation facilitated by a neutral third-party mediator located in The Netherlands. Costs associated with mediation will be shared equally, unless otherwise agreed upon.
10.4 Language of Proceedings
All legal and mediation proceedings will be conducted in Dutch or English, based on mutual agreement between the parties.
10.5 Limitation Period
Any claim or cause of action arising from or related to these Terms must be filed within one (1) year after the cause of action arises. After this period, claims are permanently barred unless otherwise mandated by applicable law.
10.6 Waiver of Class Actions
To the extent permitted by law, any disputes must be handled individually. You agree not to initiate or join any class, consolidated, or representative action against Hunchoo.
10.7 Force Majeure
Hunchoo will not be held liable for any delay or failure in performance caused by events beyond its reasonable control, including but not limited to natural disasters, government orders, labor strikes, pandemics, or internet service interruptions.
11. Changes to Terms and Conditions
Hunchoo reserves the right to update these Terms at any time. Updates will be posted on this page, and continued use of the site constitutes agreement to the revised Terms.
12. Contact Information
For questions about these Terms and Conditions, please contact us at:
Hunchoo Customer Service
📧 Email: info@hunchoo.com
🏢 Address: De Hanze 71A, 6049HZ Herten, The Netherlands
Effective Date: June 14, 2025